Store Terms and Conditions

NIRE.pl Online Store Terms and Conditions

Effective Date: October 1, 2025
Version: 1.0

§ 1. General Provisions

These Terms and Conditions define the rules of operation of the NIRE.pl online store, available at www.nire.pl, the conditions for concluding sales agreements through the Store, and the rights and obligations of the Seller and Customers.

The owner and administrator of the Store is:

Company name: Crunchfest Dariusz Skrzypkowski
Tax ID (NIP): 5423097096
REGON: 200363452
Registered address: Syta 99/8, 02-987 Warsaw
Correspondence address: Syta 99/8, 02-987 Warsaw
Email: nire@crunchfest.com
Phone: 790 816 990

hereinafter referred to as the "Seller".

Contact with the Seller:

  • Email: nire@crunchfest.com
  • Phone: 790 816 990 (available 9:00 AM - 5:00 PM)
  • Contact form available on the Store website
  • Correspondence address: Syta 99/8, 02-987 Warsaw

These Terms and Conditions are continuously available on the Store's website in a manner allowing their acquisition, reproduction, and recording at any time.

§ 2. Definitions

Terms used in the Terms and Conditions mean:

Store – NIRE.pl online store operated by the Seller
Seller – Crunchfest Dariusz Skrzypkowski
Customer – a natural person with full legal capacity, a legal entity, or an organizational unit without legal personality
Consumer – a natural person making a purchase not directly related to their business or professional activity
Entrepreneur – a natural person, legal entity, or organizational unit conducting business activity
Entrepreneur with Consumer Rights – a natural person entering into a contract directly related to their business activity when the content of the contract indicates it does not have a professional character for them
Product – movable property that is the subject of a sales agreement (infrared therapy chairs)
Sales Agreement – agreement for the sale of Products concluded between the Seller and the Customer through the Store
Order – declaration of intent made by the Customer through the Store clearly specifying the type and quantity of Products
Cart – Store software element displaying Products selected by the Customer for purchase
Business Day – day from Monday to Friday excluding statutory holidays
Supplier – NIRE sp. z o.o., ul. Rejonowa 29, 05-552 Kolonia Mrokowska, Tax ID: 8442364341
Newsletter – service provided electronically consisting of sending commercial information

§ 3. Type and Scope of Electronic Services

The Seller provides the following electronic services through the Store:

  • Enabling the conclusion of Product sales agreements
  • Maintaining Customer Accounts
  • Providing a contact form
  • Newsletter (after consent is given)

Electronic services are provided under the conditions specified in these Terms and Conditions and in accordance with applicable law, in particular the Act on the Provision of Electronic Services.

Technical requirements necessary to use the Store:

  • Device with Internet access
  • Web browser: Chrome 90+, Firefox 88+, Safari 14+, Edge 90+ or newer
  • JavaScript and cookies enabled
  • Active email address

The Seller applies technical and organizational measures appropriate to the level of threat to the security of services provided, in particular measures to prevent the acquisition and modification of personal data by unauthorized persons.

§ 4. Product Range and Information

The Store offers the following product categories:

  • NIRE infrared therapy chairs
  • Models: NIRE Comfort, NIRE Premium, NIRE Concerto, NIRE Art
  • Therapeutic chair accessories

Each Product presented in the Store includes:

  • Product name and manufacturer
  • Product photo
  • Gross price in Polish zloty (PLN) including VAT
  • Main functional features
  • Composition/material information
  • Available delivery forms and costs
  • Order fulfillment time

Product manufacturer:
NIRE sp. z o.o., ul. Rejonowa 29, 05-552 Kolonia Mrokowska
Tax ID: 8442364341

§ 5. Order Placement Rules

Orders can be placed:

  • Through the Store website 24 hours a day, 7 days a week
  • By phone during customer service office hours
  • By email at: nire@crunchfest.com

Order placement procedure via website:

a) Product selection – Customer selects Products by adding them to the Cart

b) Cart verification – review of selected Products, ability to modify quantities or remove items

c) Delivery method selection – selection from available delivery options

d) Data entry – completing form with data necessary for order fulfillment:

  • Name and surname/company name
  • Delivery address
  • Contact phone number
  • Email address
  • For companies: Tax ID

e) Payment method selection – selection from available payment methods

f) Order summary – verification of all data and acceptance of Terms and Conditions

g) Order submission – clicking "Order with Payment Obligation" button

After placing an order, the Customer receives automatic confirmation of order acceptance at the provided email address along with the order number.

The sales agreement is considered concluded upon the Customer's receipt of confirmation of order acceptance for fulfillment by the Seller.

Order fulfillment begins:

  • For bank transfer or card payments – upon receipt of positive payment authorization
  • For cash on delivery payments – upon confirmation of order acceptance

§ 6. Prices and Payment Methods

All prices listed in the Store are gross prices and include VAT at the rate specified by law.

The price stated for each Product is binding at the time the Customer places the order.

The Seller reserves the right to change Product prices, however changes do not apply to orders already placed.

Lowest price within 30 days before discount: In case of promotions, information about the lowest price of the product within 30 days before the discount is displayed.

Available payment methods:

  • Electronic transfer (Przelewy24)
  • Payment card (Visa, MasterCard) via Przelewy24
  • Traditional bank transfer

The entity providing online payment services for quick transfers and payment cards is PayPro S.A. (Przelewy24), ul. Pastelowa 8, 60-198 Poznań, entered in the KRS business register under number 0000347935.

For traditional bank transfer payments, payment should be made to:

Account number: 93 1140 2004 0000 3302 8316 9963
Transfer title: Order no. [ORDER NUMBER]

§ 7. Delivery

Product delivery is carried out by the manufacturer – NIRE sp. z o.o.

Available delivery forms:

  • Dedicated transport carried out by the manufacturer
  • Personal pickup at manufacturer's premises (ul. Rejonowa 29, 05-552 Kolonia Mrokowska)

Delivery costs:

  • Transport within Poland - FREE
  • Delivery included in product price

Delivery time:

  • Standard fulfillment time: 20-30 business days (4-6 weeks)
  • Time counted from receipt of positive payment authorization
  • For custom-configured products, the time may be extended (information displayed with product)

Delivery area: Poland

§ 8. Right of Withdrawal

A Consumer and Entrepreneur with Consumer Rights has the right to withdraw from a distance contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which the Consumer took possession of the Product or on which a third party other than the carrier and indicated by the Consumer took possession of the Product.

To exercise the right of withdrawal, the Consumer must inform the Seller of their decision to withdraw through an unequivocal statement:

To meet the withdrawal deadline, it is sufficient to send information about withdrawal before the deadline expires.

Effects of withdrawal:

  • Seller returns all received payments, including delivery costs (except additional costs resulting from a chosen delivery method other than the cheapest standard delivery)
  • Refund will be made immediately, no later than 14 days from receipt of withdrawal statement
  • Seller may withhold refund until receipt of Product or proof of its return
  • Refund will be made using the same payment methods used in the original transaction
  • For card payments, refund will be made to the bank account linked to the Customer's payment card

The Consumer bears the direct costs of returning the Product.

The Consumer is liable for any diminished value of the Product resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the Product.

Right of withdrawal does not apply to:

  • Products made to special order according to Consumer specifications
  • Products configured by the Consumer using the configurator available on the Store website
  • Products that deteriorate rapidly
  • Products that after delivery have been inseparably combined with other items

§ 9. Complaints – Warranty for Defects

The Seller is liable to the Customer for physical and legal defects of the Product under the principles specified in the Civil Code, in particular Articles 556 et seq.

Complaints can be filed:

Complaint notification should include:

  • Name and surname/company name
  • Correspondence address
  • Order number
  • Purchase date
  • Description of defect and circumstances of its occurrence
  • Request (repair, replacement, price reduction, withdrawal from contract)
  • Preferred contact method

The Seller will respond to the complaint within 14 days of receiving it.

If the complaint is accepted, the Consumer may request:

  • Replacement of the Product with one free from defects
  • Repair of the Product
  • Price reduction
  • Withdrawal from contract (if the defect is significant)

Warranty liability period:

  • New products: 2 years from delivery
  • Used products: 1 year from delivery (if applicable)

A warranty complaint can be filed within one year of discovering the defect, but no later than 2 years from delivery of the Product.

§ 10. Guarantee

The guarantee for Products is provided by the manufacturer – NIRE sp. z o.o.

Guarantee period:

  • NIRE chairs: 24 months
  • Accessories: 12 months
  • Detailed conditions specified in warranty card

Guarantee service is provided by the manufacturer:

NIRE sp. z o.o.
ul. Rejonowa 29, 05-552 Kolonia Mrokowska
Email: serwis@nire.eu
Phone: +48 512 740 146

The guarantee does not exclude, limit, or suspend the buyer's rights under warranty for defects provisions.

§ 11. Provisions Concerning Entrepreneurs

This paragraph applies only to Customers who are not Consumers or Entrepreneurs with Consumer Rights.

The Seller may limit available payment methods for Entrepreneurs, including requiring advance payment.

For Entrepreneurs:

  • Seller is not liable for lost profits
  • Liability is limited to order value
  • Risk of loss or damage to the Product passes to the Entrepreneur upon delivery to the carrier

The competent court for dispute resolution is the court having jurisdiction over the Seller's registered office.

§ 12. Personal Data and Privacy

The data controller is Crunchfest Dariusz Skrzypkowski.

Personal data is processed:

  • For the purpose of fulfilling the sales agreement (Art. 6(1)(b) GDPR)
  • To fulfill legal obligations (Art. 6(1)(c) GDPR)
  • For purposes arising from legitimate interests (Art. 6(1)(f) GDPR)
  • Based on consent for marketing purposes (Art. 6(1)(a) GDPR)

Providing data is voluntary but necessary to conclude the contract.

Data will be stored for:

  • Contract fulfillment and after-sales service period
  • Period required by law (e.g., 5 years for accounting documents)
  • Until claims are time-barred
  • Until consent is withdrawn (marketing data)

The Customer has the right to:

  • Access their data
  • Rectify data
  • Erase data ("right to be forgotten")
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent
  • Lodge a complaint with the President of UODO

Detailed information about data processing is contained in the Privacy Policy available on the Store website.

§ 13. Newsletter

Newsletter service is provided free of charge based on Customer consent.

Newsletter contains:

  • Information about new products and promotions
  • Product usage tips
  • Event information

Subscribing to the Newsletter requires:

  • Providing email address
  • Consenting to receive commercial information
  • Subscription confirmation (double opt-in)

Newsletter cancellation is possible at any time through:

§ 14. Out-of-Court Complaint Resolution and Claims

Consumers have the option of using out-of-court methods of complaint resolution and pursuing claims.

Consumers may use mediation or consumer arbitration courts operating at the Provincial Inspectorate of Trade Inspection.

Detailed information available at:

Consumers may also file complaints through the online platform at: http://ec.europa.eu/consumers/odr/ (platform available until July 20, 2025).

§ 15. Final Provisions

Matters not regulated by these Terms and Conditions are governed by Polish law, in particular:

  • Civil Code
  • Consumer Rights Act
  • Act on the Provision of Electronic Services
  • GDPR

The Seller reserves the right to change these Terms and Conditions for important reasons:

  • Changes in legal regulations
  • Changes in payment or delivery methods
  • Changes in scope of services provided

The Seller will inform Customers about changes to the Terms and Conditions through:

  • Posting information on the Store's homepage
  • Sending information to email address (for Customers with an Account)

The amended Terms and Conditions enter into force 14 days after informing about the changes.

Contracts concluded before the change of Terms and Conditions are governed by the Terms and Conditions in force on the date of contract conclusion.

These Terms and Conditions enter into force on October 1, 2025.

Integral parts of the Terms and Conditions are the attachments:

  • Attachment No. 1 – Withdrawal from Contract Form
  • Attachment No. 2 – Complaint Form

Attachment No. 1 – Withdrawal from Contract Form

WITHDRAWAL FROM CONTRACT FORM

(complete and return this form only if you wish to withdraw from the contract)

Addressee:
Crunchfest Dariusz Skrzypkowski
Syta 99/8, 02-987 Warsaw
Email: nire@crunchfest.com

I/We() hereby inform about my/our() withdrawal from the sales contract for the following goods(*):

...............................................................................................

Date of contract conclusion()/receipt(): ...............................

Consumer name(s): ...............................

Consumer address(es): ...............................

Order number: ...............................

Bank account number for refund (if different from payment account): ...............................

Consumer signature(s) (only if form is sent in paper version)

Date ...............................

(*) Delete as appropriate

Attachment No. 2 – Complaint Form

COMPLAINT FORM

Complainant details:

Name and surname/Company name: ...............................
Address: ...............................
Email: ...............................
Phone: ...............................

Order details:

Order number: ...............................
Purchase date: ...............................
Product name: ...............................

Defect description: ............................................................................................... ...............................................................................................

Request (repair/replacement/price reduction/withdrawal from contract): ...............................................................................................

Preferred contact method: email / phone

Date and signature: ...............................

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